Terms & Conditions
Last updated: August 2026
By booking an appointment with Style’n’Shine Grooming, you agree to the following Terms & Conditions.
These terms are designed to help provide a safe, comfortable and fair grooming experience for every dog and client.
1. Appointments
Style’n’Shine Grooming provides a 1-to-1 dog grooming service by appointment only.
Please arrive at the agreed appointment time.
If you are running late, please contact me as soon as possible. Significant delays may mean that the appointment needs to be shortened or rearranged if there is not enough time to complete the groom safely.
2. Prices
Prices shown on my website or provided before an appointment are starting prices unless otherwise stated.
The final price may depend on factors including:
Dog size
Breed and coat type
Haircut requested
Coat condition
Behaviour
Grooming frequency
Time and work required
If additional work is required, I will explain this wherever reasonably possible.
3. Matted Coats
I follow a welfare-focused approach to grooming.
I do not carry out extensive de-matting where I believe it would cause unnecessary pain, discomfort or stress to the dog.
Small knots may be carefully removed where appropriate. However, heavily matted areas may need to be clipped or shaved shorter.
If a shorter haircut is necessary because of matting, I will discuss this with the owner and obtain consent before proceeding wherever reasonably possible.
The dog’s comfort and welfare will always take priority over the appearance or length of the finished haircut.
4. Dog Behaviour and Safety
Please tell me before the appointment if your dog:
Is nervous or reactive
Has previously bitten or attempted to bite
Dislikes particular grooming procedures
Has difficulty having nails, ears, face or other areas handled
Has any other behaviour that may affect grooming
I will always try to work patiently and gently.
However, if a dog becomes extremely distressed, aggressive or unsafe to groom, I may modify, pause or stop the service.
In these circumstances, you may still be charged for the work and time already provided.
Some services may need to be completed another day or referred to a veterinarian where I believe this would be safer for the dog.
5. Health and Medical Conditions
Owners must tell me about any known health conditions, allergies, injuries, skin problems, recent surgery, medication or other information that could affect grooming.
If I notice something unusual during grooming, I will inform the owner.
Dog grooming is not a veterinary service, and I cannot diagnose or treat medical conditions.
If I believe something requires veterinary attention, I may recommend contacting your vet.
6. Fleas and Parasites
Please let me know if you know or suspect that your dog has fleas or another contagious condition before attending the appointment.
Additional cleaning or treatment costs may apply where appropriate.
7. Ultrasonic Teeth Cleaning
Ultrasonic teeth cleaning is a non-veterinary cosmetic maintenance service.
It is intended for suitable dogs with mild to moderate plaque or tartar and is not a replacement for professional veterinary dental treatment.
I may refuse or stop the service if I notice concerns such as:
Excessive tartar
Loose or damaged teeth
Bleeding or significantly inflamed gums
Signs of infection
Significant discomfort
Any condition that I believe should first be assessed by a veterinarian
Results vary between dogs, and dogs with heavier tartar may require more than one session.
I cannot guarantee that all tartar will be removed during one appointment.
8. Nails
Nail trimming is included where appropriate and where it can be carried out safely.
If a dog becomes extremely distressed, aggressive or unsafe during nail trimming, I may stop the procedure and recommend that the nails are completed by a veterinarian.
The dog’s safety and welfare always come first.
9. Cancellations and No-Shows
Please provide as much notice as possible if you need to cancel or rearrange an appointment.
Appointments cancelled without sufficient notice or clients who do not attend their appointment may be charged up to 50% of the booked grooming fee, where this has been communicated as part of the booking arrangements.
This is because the appointment time has been reserved specifically for your dog and may not be possible to offer to another client at short notice.
Repeated cancellations or missed appointments may require advance payment before future appointments are accepted.
10. Collection
I will contact you when your dog is ready for collection or provide an estimated collection time.
Please collect your dog promptly at the agreed time.
As I provide a 1-to-1 service and have limited space, I cannot provide extended daycare.
11. Grooming Results
I will always aim to achieve the requested haircut where it is safe and suitable for the dog’s coat and condition.
However, the final result may need to be adapted because of matting, coat condition, behaviour, health, safety or the dog’s tolerance of the grooming process.
12. Photographs
With appropriate permission, photographs of your dog may be taken and used on the Style’n’Shine Grooming website, social media pages or promotional materials.
If you do not want your dog’s photographs to be used, please let me know.
13. Handmade Decorative Collars
Any handmade decorative collars or accessories sold by Style’n’Shine are intended for decorative use only unless specifically stated otherwise.
They are not designed for attaching a leash or for pulling.
A suitable harness or properly rated walking collar should be used for walks.
As these items are handmade, small variations or imperfections may occur and form part of the individual character of each piece.
Owners are responsible for checking that accessories fit appropriately and supervising their dog while wearing decorative accessories.
14. Payment
Payment is due on completion of the service unless another arrangement has been agreed in advance.
Accepted payment methods will be communicated at the appointment.
15. Changes to These Terms
Style’n’Shine Grooming may update these Terms & Conditions when necessary.
The latest version will be available on this website.
16. Contact
If you have any questions about these Terms & Conditions, please contact:
Style’n’Shine Grooming
Claudia Serra
Email: stylenshine.dog@outlook.com
Phone/WhatsApp: 07596963633